Privacy Policy

1. Who we are

Air Balloon Pharmacy is an independent community pharmacy located at 3–5 Cotham Hill, Bristol, BS6 6LD. We are registered with the General Pharmaceutical Council (GPhC) under registration number 1028674. Company registration number: 16570465. Superintendent Pharmacist: Anand Shah.

2. What information we collect

We may collect the following information:

• Name, date of birth and contact details
• Medical history and health information provided during consultations
• Prescription information
• Payment information
• Information submitted via our website contact form
• Website usage data collected via cookies and Google Analytics

3. How we use your information

We use your information to:

• Provide pharmacy and clinical services
• Process prescriptions and appointments
• Respond to enquiries submitted via our contact form
• Improve our website and services
• Comply with legal and regulatory obligations as a GPhC registered pharmacy

4. Legal basis for processing

We process your personal data on the following legal bases:

• Provision of healthcare services
• Compliance with legal obligations
• Legitimate interests in running our business
• Your consent where applicable

5. Health information

As a pharmacy providing clinical services, we collect and process health information. This is treated as special category data under UK GDPR and is handled with the highest level of care and security. Health information is only used to provide the clinical services you have requested and is never shared with third parties without your explicit consent, except where required by law.

6. Who we share your information with

We do not sell or share your personal data with third parties for marketing purposes. We may share information with:

• NHS systems where required for prescription processing
• Cliniko, our appointment booking system
• Legal or regulatory authorities where required by law

7. How long we keep your information

We retain clinical records in line with NHS and GPhC guidelines. Website enquiry data is retained for 12 months.

8. Your rights

Under UK GDPR you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing
• Data portability

To exercise any of these rights please contact us at Kenn Road, Bristol, BS5 7PD or call 0117 955 5549.

9. Cookies

Our website uses cookies to improve your experience. Please see our Cookie Policy for full details.

10. Changes to this policy

We may update this policy from time to time. The current version will always be available on our website.

11. Contact us

If you have any questions about this privacy policy please contact us:

• Address: Air Balloon Pharmacy, Kenn Road, Bristol, BS5 7PD
• Telephone: 0117 955 5549
• Online: Contact form